{"componentChunkName":"component---src-pages-blog-post-js","path":"/work-experience/amazon-experience","webpackCompilationHash":"20608ac969729ec16e7e","result":{"data":{"markdownRemark":{"html":"<h2>TLDR</h2>\n<h3>Software Development Engineer – II, Agent Chat Experience, Customer Service (Dec 2023 – Present)</h3>\n<ul>\n<li>Owned Tier-1 services for a highly distributed agent–customer chat platform handling millions of contacts daily.</li>\n<li>Created a 1-click bug report workflow capturing screen recording and session data, reducing ticket resolution time by 40%. </li>\n<li>Led development of intelligent auto-scroll feature for Chat, delivering $7.5M annual savings across 1B+ chat contacts.</li>\n<li>Rebuilt acceptance test framework for Chat to support concurrency, isolation, and AWS Connect routing, saving ~1000 on-call hours per year and stabilizing Tier-1 CI pipelines.</li>\n<li>Developed a real-time response template recommendation service for live chat, generating $1.2M in annual savings.</li>\n</ul>\n<h3>Software Development Engineer – I, Payment Care, Customer Service (Oct 2021 – Nov 2023)</h3>\n<ul>\n<li>Owned payment and transaction workflows for Customer Care agents within highly distributed Customer Service platform.</li>\n<li>Migrated 10+ Payment Services API contracts from legacy authentication protocol to modern OAuth-based authentication protocol, eliminating 6000+ daily errors.</li>\n<li>Created a CI analyzer to analyze pull requests, identify vulnerabilities, code smells and bugs in new code using SonarQube, resulting in more secure and reliable software. Currently being used by 500+ packages across my org.</li>\n<li>\n<p>Enabled multi-region support for a Tier-1 AWS ECS service (330 TPS) with zero downtime, reducing yearly costs by 27%.</p>\n<h3>Tech stack: Java, React, Typescript, GraphQL, AWS (DynamoDB, Lambda, ECS), Elasticsearch</h3>\n</li>\n</ul>","frontmatter":{"title":"Amazon","date":"December 28, 2025","tags":["full-stack"]}}},"pageContext":{"isCreatedByStatefulCreatePages":false,"pathSlug":"/work-experience/amazon-experience"}}}